Weak signal due to new research high rise in M20 blocking mast on hospital roof

[Sams_dad]

Hi - we and all of our neighbours have seen our mobile signals deteriorate from “strong” to “weak” due to the building of a new 10-storey (46m-high) research facility at the Christie hospital in Manchester. The weak signal is due to existing mobile phone company masts being on the other side of the new building, situated on a 4-storey block (which was the highest point on the hospital site until a few months ago.) The Christie have agreed with Vodafone to move their mast, but advised residents saying that we have to contact our own networks to report a signal deterioration and request the mast is moved. Apparently the hospital is willing to for masts to be moved, but requires the networks to initiate the change.

[MI5 · Accepted solution]

@Sams_dad 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

[pgn]

And you could use O2's Network Status Tool, or the My Network App to keep logging poor quality signal, as mentioned here, @Sams_dad:

 - If you haven’t already, check the Network Status Checker (http://status.o2.co.uk) for the exact postcode. If a fault shows on the live status page, O2 will already be working to fix it, and you’ll be able to register for Keep Me Posted updates. If not, O2 crowd-sources data from all checks to alert them to any problems that they’re not already fixing.

- Is it affecting others on O2? If yes, please get them to go on to Status Checker too.

Good luck!