Solved: Relay UK app

Anonymous · ‎04-05-2022

Hi, I've just installed the Relay app but every time I try to make a call from my O2 number it gets disconnected straight away. If I use another network it is fine. Is there something that you need to specifically do on O2 to enable it to work?

MI5 · ‎04-05-2022

@Anonymous

See if anything helps here https://community.o2.co.uk/t5/Discussions-Feedback/NGTS-Next-Generation-Text-Relay-service/m-p/1030065

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎04-05-2022

@Anonymous

See if anything helps here https://community.o2.co.uk/t5/Discussions-Feedback/NGTS-Next-Generation-Text-Relay-service/m-p/1030065

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎06-05-2022

Hi. Following on from my last message I have the Relay bolt on added but I am still unable to use it. I get as far as dialling the number I'm after and then the call gets ended straight away. Is there something I need to change on my phone settings to stop this from happening?

MI5 · ‎06-05-2022

Maybe an account setting @Anonymous

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎06-05-2022

Thanks. I'll give them a go on Twitter.

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