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Relay UK

DarylUK
Level 1: Joiner
  • 1 Posts
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Registered:

on ‎25-11-2023 08:40

on ‎25-11-2023 08:40

Every time I try and make a Relay UK call it says "call ended". I believe I would need my spend cap changing from £0. Why is this the case, Relay UK is meant to be free?

 

I have the Relay UK bolt on, but this has made no difference.

 

Relay UK say it's O2 that is at fault but when I talk to them on chat I get nowhere. Is it the case that you simply cannot use Relay UK with O2 and have to change provider to get the service I need?

 

Thanks

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Enlli
Level 67: Unsung hero
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on ‎25-11-2023 08:49

on ‎25-11-2023 08:49

Relay should work.

However, there have been cases where the system sees a chargable call, even when it isn't. I would increase the spend cap to £5 and see what happens.

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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