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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2978 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5066 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15896 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8092 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7468 Views
  • 6 replies
  • 0 kudos

Resolved! OTP

 I'm not receiving OTP sms

Davy1 by Level 1: Joiner
  • 255 Views
  • 1 replies
  • 0 kudos

Resolved! FaceTime and message settings

On Monday O2 transferred my old re number to my O2 sim. Three days later my FaceTime, message and phone details in setting are incorrect.

Spud063 by Level 1: Joiner
  • 225 Views
  • 1 replies
  • 0 kudos

Resolved! Port forward

I have a router with an O2 data sim pay monthly. Despite my best efforts I can not port forward on the router. I have a couple of home IP cameras with fixed IP, I can see them on the LAN but all efforts to port forward to them from an external IP fai...

Siftersam by Level 1: Joiner
  • 1077 Views
  • 6 replies
  • 0 kudos

Resolved! 4G signal meter

I'm puzzled by the signal meter. Right now the meter doesn't say 5g or 4g and I just has 3 dots rather than bars. Earlier today the bars were replaced by what looked like exclamation marks. I cannot make calls. I'd appreciate any advice. I should add...

MartinN by Level 1: Joiner
  • 482 Views
  • 4 replies
  • 0 kudos

Resolved! porting my number

I have a pac code from previous supplier can I port my number over please

Call

Hi every time I make or receive a call the other person can’t hear me for about 5/7 seconds then the call will fully connect and I can have conversation

Voice by Level 1: Joiner
  • 183 Views
  • 1 replies
  • 0 kudos

Cant send text messages

Hi All Looking for some help as unsure what to try next I have been unable to send text message since I received my o2 SIMI have an IPhone12 pro which i used previously with vodafone.I have been in contact with o2 , who just sent me a new Sim, which ...

Adam_S by Level 1: Joiner
  • 607 Views
  • 2 replies
  • 0 kudos

Resolved! O2 mobile app

I recently changed tariff from pay as you do to pay monthly. To do this O2 sent a new sim card. They also told me that with a new sim I would find it easier to connect to the weak signal I have here at home. I inserted the new sim but since then I ha...

Spence by Level 1: Joiner
  • 577 Views
  • 3 replies
  • 0 kudos