Reference number for direct debit

[ANDTAH]

Hi there,

Im in the process of closing one bank account and switching over to another. They have transferred over direct debits but looks like 5 separate direct debits have come across to the new bank. They have asked for the reference number of the active direct debits on the account so they can cross check them with what they have and delete any redundant ones.

Can someone help please? 

Thanks so much,

Tahnee

[MI5 · Accepted solution]

@ANDTAH 

You need to contact payment management.
Details here Guide: Coronavirus Community Help and Support 
To pay bills, ask for payment extensions etc, you need to contact the Payment Management Team.
You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
Best time to call is around 8.00am