Recover an old phone number

[T4lls4m877777]

Hello, I have an old phone number that I religiously ring to check its status I have rang it today, and it states “the number you have called is not recognised”

I want to recover this number to a SIM card or buy it back, I have accounts connected to that number I can only log into by receiving a pin to that number and it is linked to a wallet so it’s not as easy as finding an alternative recovery method

Now I was with virgin but for some reason they have moved my accounts here to 02

i have scoured the internet an found old posts on here of people who had a lost number for 5 years and after kicking up enough fuss was able to find a solution so can someone from 02 please guide me

Here ? 

I’ve tried to chat with an agent in tech support but the link to live chat keeps telling me to download the 02 app when I already have so this is my last resort can someone please help here 

[Enlli]

If it is PAYG have you carried out a chargeable activity in the past 6 months, call, text or top up?

7.1. If you do not carry out any chargeable activity at least once in any 6 month period your Mobile Phone will be disconnected and you will lose any remaining credits balance on your Account. If you wish to be re-connected after this time you will be given a new Mobile Phone number.

You will need to contact O2 to ask.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , X Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) 

Or phone them on 202 or 0344 809 0202 (contract) 

4445 or 0344 8090222 (PAYG)

[T4lls4m877777]

This has nothing to do with credits connected to my number this is to do with accessing an account linked to the number it was a contract number if that’s what PAYG is I just need the number allocated so I can receive a text for the login code to my account that is all

[Oxonian]

@T4lls4m877777 

It is slightly curious how this number has got "lost" if it was a contract SIM and not PAYG - did you cancel the contract ? 

Anyway, this is a customer to customer community and we cannot access accounts so you will need, as @Enlli has suggested above, to contact O2. He has provided you with details and they are also in :-

Guide: How to find help & contact O2