Prevent phone from connecting to Turkish network

[sunmat]

I'm traveling in Rhodes, Greece. While I'm supposed to be able to roam free in Europe, I just realized that my phone has connected to Turkish operators from time to time and I have been charged for it. I have O2 Travel bolt on, so I see a 5€ extra charge for each of the past 3 days (basically since I arrived in Greece).

Is there a way to prevent my phone from connecting to Turkish networks?

I tried to manually select a Greek operator and while it works for data, my phone notifies me every 10 seconds (by vibrating) that the selected network is unavailable, so I just can't leave it on manual network selection.

I assume if I disable O2 Travel it's going to be even worse?

Also do you think I could ask O2 to cancel those charges since technically I was in the Eurozone?

[MI5]

@sunmat 

Hate to be the bearer of bad news but the £5 charge is subject to vat which makes it £6

[pgn]

---

@Dave-O2 wrote:

Thanks for making me aware @pgn 

This will be passed on to the relevant contacts.

---

Just to note, the current "international" price checker for travel gives it correctly:

https://www.o2.co.uk/international/using-your-phone-abroad

The "eu roaming" one @madasaf1sh referenced is incorrect in several ways: 

https://www.o2.co.uk/eu-roaming

[madasaf1sh]

Am I missing something @pgn as to my eyes, both look the same??  

[pgn]

---

@madasaf1sh wrote:

Am I missing something @pgn as to my eyes, both look the same??  

---

For Turkey, Travel Inclusive Zone bolt-on does absolutely nothing:

As shown here:

Turkey is just "O2 Travel" at £6 per day, pure and simple.

Having, or not having, Travel Inclusive Zone bolt-on makes absolutely no difference in this case, @madasaf1sh - see it now? 🔎

[Cleoriff]

Exactly. O2 Travel Inclusive should not be mentioned in relation to Turkey as it's not one of the eligible countries. Only O2 Travel can be used for Turkey.

[madasaf1sh]

@pgn 

What a complete cluster

I see it now  

[pgn]

---

@madasaf1sh wrote:

@pgn 

What a complete cluster

I see it now  

---

And those same Bubl-bearing eu-roaming pages get it wrong for EU roaming on PAYG also, as I pointed out some while back: https://community.o2.co.uk/t5/Discussions-Feedback/Roaming-and-5G-on-PAYG/m-p/1647324/highlight/true...

[Dave-O2]

Good morning everyone.

Just an update on this one, the above was flagged and now a fix has been put in place for this.

This can be checked out ➡️ https://www.o2.co.uk/eu-roaming

[Cleoriff]

Good to hear @Dave-O2 😊

[pgn]

Looks good, and not confusing.

However, pick Norway and PAYG and it still says 5G is available - but it isn't to O2 PAYG Customers (Yet!), @Dave-O2 

Ditto for Greece, where there is no 3G any more: