Prefix

[Pi-no]

I bought a card, I was able to load it but I can't call "what prefix should I do"? to talk from Italy to Italy?
Or do I have to do something else first?

[madasaf1sh · Accepted solution]

@Pi-no 

The usual IDD, so +39 then then number dropping the first 0

If you are in Italy it would have been easier to get a TIM or Vodafone IT sim or even Tres

[Pi-no]

Thanks for the advice but ...
I have already reloaded O2 £ 15.00 online Here:
https://www.mobiletopup.co.uk/top-up
My problem is that whatever number he dials he always calls 4444 as if he had to reload.

[madasaf1sh]

@Pi-no 

Have you checked if its been applied to the phone number, and also it will have taken it off as a bundle... 

You can check the balance by checking the following:

Checking your balance | Help & Support | O2

[Pi-no]

Actually it is not that of 15, but I believe there is an initial credit of 5.
Thus stated:
Current balance
£ 5.00 *
You need enough balance on 11 November 2021 to cover the cost of your tariff next month.
What you've got left
Renewal Date: 11 November 2021

Remaining allowances: You have Unlimited text and minutes and 7168.0MB of data left

You can text ROAM to 20202 to find out how much of your UK allowance you can use in our Europe Zone.

Find out more
Top up your mobile

[Pi-no]

Which inevitably brings me back to the following page:
https://myo2payg.o2.co.uk/webtopup/details?journey=signedIn&disambiguation_id=0918d98d-11e1-4efc-a89...
Where someone told me to reload from an external site This:
https://www.mobiletopup.co.uk/

[MI5]

@Pi-no 

You need to apply the topup to your account using the code given on the mobile topup site.

[Pi-no]

Ok. agree! But kindly can I go to these links to do this?

[MI5]

@Pi-no 

1. Calling the O2 Top-Up line

If you're in a direct dial country, you can call the O2 Top-Up line for free by:

• Calling 4444
• Using Hotkey 3 on your Pay As You Go mobile
• Calling +441753 552 277 from any phone
• Calling 03456 062 277 from any landline

If you're topping up from a country that doesn't allow direct dialling, enter *111*# then press the call button. Your mobile will go on standby for a few seconds before it rings.

Answer the call and follow the instructions to access the Top-Up line by dialling 4444#.