Migration gone wrong

[Sophiejoyx]

I have recently changed from o2 monthly to o2 payg. I ordered the new sim as advised, called o2 and asked them to migrate my old number to my new payg sim. This was over 2 weeks ago and it still hasn't transferred. I now can not access my online o2 account, I have emergency calls only on my phone at all times. Both the new number and my original have been deactivated. I have called countless times and at first was told it will take 1 day then 4 hours then 24hours etc and that it had gone through successfully and I just had to wait. Then it changed to my new sim being the problem. I was then told new sim has been sent on 2 different occasions and both times nothing turns up. I disagree with the new sim being the problem as it worked before the migration and for 30 minutes one day after the migration. I messaged facebook o2 and was told there has been a problem with my account details and once again its being looked into. Ive been told about a dozen times, its been escalated or its being looked into. Well I've had no means of contact now I can not access so many important things as I now do not have a number to receive texts/calls. If the school needs to call me for my child they can't and I am the only point of contact. I am desperate not to lose my number as there are things I will not be able to recover but I can not go without a phone when I live alone with my child and can not even authenticate my work laptop or deal with payments/banking. Please can somebody help me? I'm at my wits end. 

[Cleoriff]

@Sophiejoyx 

Only O2 can help sadly. If you can't call then contact them on social media

DM on Instagram https://o2uk.co/O2CIG), Facebook ( https://o2uk.co/O2CFB) , Twitter (X) ( https://o2uk.co/O2CTW)

Be persistent. Best of luck.

[Dave-O2 · Accepted solution]

Afternoon @Sophiejoyx 

Have you had any joy with getting this resolved?

If not please drop me a PM with the numbers affected and i'll get this looked at next week 👍

[Sophiejoyx]

Hi Dave, unfortunately not. I've spoken to o2 countless times, both on the phone and on Facebook messages. I had an almost hour and half call last night, I was told my number has been mistakenly ported out of the o2 and they don't know where it is. I'll pop you a DM. Thank you 😊 

[MI5]

You couldn't make it up, could you!

The sheer incompetence of O2 these days is nothing short of amazing.

When will you wake up and do something about it?

[pgn]

"Nobody from O2 here to see your post"

[MI5]

You'd be surprised.

[pgn]

Stunned 😂

[MI5]

Guessed you would be

[Sophiejoyx]

Just an update, in case anyone goes through something similar... Dave-02 has managed to resolve this for me! He is a life saver 🙌 Thank you so much Dave 😁