Migration gone wrong

[Sophiejoyx]

I have recently changed from o2 monthly to o2 payg. I ordered the new sim as advised, called o2 and asked them to migrate my old number to my new payg sim. This was over 2 weeks ago and it still hasn't transferred. I now can not access my online o2 account, I have emergency calls only on my phone at all times. Both the new number and my original have been deactivated. I have called countless times and at first was told it will take 1 day then 4 hours then 24hours etc and that it had gone through successfully and I just had to wait. Then it changed to my new sim being the problem. I was then told new sim has been sent on 2 different occasions and both times nothing turns up. I disagree with the new sim being the problem as it worked before the migration and for 30 minutes one day after the migration. I messaged facebook o2 and was told there has been a problem with my account details and once again its being looked into. Ive been told about a dozen times, its been escalated or its being looked into. Well I've had no means of contact now I can not access so many important things as I now do not have a number to receive texts/calls. If the school needs to call me for my child they can't and I am the only point of contact. I am desperate not to lose my number as there are things I will not be able to recover but I can not go without a phone when I live alone with my child and can not even authenticate my work laptop or deal with payments/banking. Please can somebody help me? I'm at my wits end. 

[Demi3]

Dave can you please help me? I am having the same issue but I don’t know how to PM you 

[MI5]

@Dave-O2 another one

[Dave-O2]

Thanks @MI5 

@Demi3 I have your PM & i'll be back in touch as soon as possible 👍 

[Mimck]

Hi @Dave-O2 

Not sure if you can help me too. I'm having the exact same issues with changing from a pay monthly to a PAYG SIM.

I have called on 3 separate occasions to have my previous number (that I use for a lot of 2FA) to be changed to this new SIM. On 3 occasions it has failed or the operator I have called has not done it properly, with one operator saying it could be a glitch in the system.

I have now received an email saying that my previous number will be disconnected and to use my new PAYG number that I don't want to go forward.

[Dave-O2]

Afternoon @Mimck 

I can certainly take a look, please drop me a PM with the mobile numbers affected.

Ill be back in touch in the morning 👍

[LV01]

Hi, I am experiencing similar issue. I have dropped you a PM. can you please help me?

[Enlli]

@LV01 Just to let you know that Dave is on Leave and won't be around until Tuesday