Ported number from EE to O2

[Liz12]

Hoping someone can help, I have just joined O2 from EE my number was ported over today from EE and sim was disconnected. O2 sim is working and I can make calls & send texts which show as my transferred number. The number in my O2 account has also changed to the number I had with EE.
The problem is nobody can call me on the ported over number they are getting a message saying it’s an invalid number & also I am not receiving texts or WhatsApp’s.
I use this number for work so really need to be able to receive calls!
I’ve switched it off & on about 20 times but still no joy!

[MI5]

@Liz12 

Let's see if 

@O2Lisa can check for you..

[O2Lisa · Accepted solution]

Morning, thanks for the tag @MI5 

Usually with a port issue our MNP team needs to get in touch with customers old providers, so we could be waiting on a reply from them which may take a little longer.

I do apologise @Liz12, I'll message you privately and check over your notes, we'll get this sorted for you 

[Liz12]

@MI5 @O2Lisa just wanted to thank you both all services now up and running after Lisa escalated the issue!

thanks for your help 😊

[Szabi-01]

Glad to find this topic. I've had exactly the same issue with a fresh porting from EE to O2. Issue is the same: cannot receive calls, but can call/texting.

@O2Lisa @MI5 Can somebody look into it urgently please?

Many thanks

[MI5]

Good news @Liz12 

@Szabi-01 

@O2Lisa will ne back on in the morning.

[Szabi-01]

@MI5 @O2Lisa just tested now and works fine. Many thanks for your help

[MI5]

Good news mate

[O2Lisa]

You're welcome @Liz12, have a lovely weekend 

[O2Lisa]

Morning @Szabi-01, everything's OK now?

Just send me a message if you do need help with anything 

[Cleoriff]

@O2Lisa 

As @Szabi-01  started a separate thread here last night https://community.o2.co.uk/t5/O2-Gurus/EE-to-O2-number-porting-partial-work/m-p/1453003#M7836 and I tagged @O2Emma to that one, I wonder if you could leave a message for her that all is sorted please?