EE to O2 number porting partial work

[Szabi-01]

Dear O2 Gurus,

I purchased an extra line to transfer my wife's current EE number to O2. Was told porting will take a day and transfer will finish today. When new sim has been tested she cannot receive calls, but can call/texting to me. 

I've seen the same issue from yesterday/today with a user Lisa, who had the exact same issue.

@O2Lisa @MI5 Can somebody look into it urgently please? My wife work on a department where need to be available any time of the day.

Many thanks

[Szabi-01]

I purchased an extra line to transfer my wife's current EE number to O2. Was told porting will take a day and transfer will finish today. When new sim has been tested she cannot receive calls, but can call/texting to me. 

I've seen the same issue from yesterday/today with a user Lisa, who had the exact same issue.

@O2Lisa @MI5 Can somebody look into it urgently please? My wife work on a department where need to be available any time of the day.

Many thanks

[Cleoriff]

@Szabi-01 

There have been a number of issues with this recently. I'll tag @O2Emma  who is on tonight. She may be able to help.

[Szabi-01]

Hi Cleoriff,

Thank you. Problem is with the porting service from o2 or ee end?

[O2Emma]

Evening @Cleoriff I will look into it thanks.

[O2Emma]

Hi @Szabi-01 I will need to private message you to discuss further.

[Cleoriff]

Thanks @O2Emma

[Szabi-01]

Sure no problem. Available all evening

[O2Emma]

No problem @Cleoriff 

[Szabi-01]

@Cleoriff @O2Lisa @O2Emma my problem has been sorted, and can accept calls. Thank you all

[O2Lisa]

Morning all 

@O2Emma, @Szabi-01 has confirmed it's all working now