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Resolved! Number down for almost two hours during port - normal?

My number should be being ported over from Virgin today. I’ve had a new O2 SIM with a temporary number in an old phone since Saturday, with my Virgin SIM in my main phone. My Virgin SIM has been without service for almost two hours now, but the O2 SI...

when connecting VPN using forticlient, my internet turning slow

Hi, I need to connect to our company VPN using forticlient, when im connected with my o2, it seems like the internet is slow, but when im using different network like vodafone.. its working fine with VPN ( and all of my officemates as well) .. I thin...

jjjose03 by • Level 1: Joiner
  • 3311 Views
  • 7 replies
  • 0 kudos

OTP

I can't receive OTP (one time passcodes) from banks, shops, credit cards etc. I receive normal texts no problem, have rebooted phone, cleared blocked numbers, tried sim in another brand of phone still no joy. I have called O2 several times with absol...

Penmano by • Level 1: Joiner
  • 1275 Views
  • 5 replies
  • 0 kudos

Resolved! How to keep my old number

It's been a long time since I upgraded my phone and I wondered how I can keep my old number? I am already on o2 and looking to upgrade with them as well. Many thanks.

iPhone 13: No phone signal / mobile data

I've got an iPhone 13 with an eSIM on O2 Pay Monthly. For no obvious reason, as of this morning, my phone has no mobile signal or data. I've rebooted it 3 times. I've turned mobile data on and off and I've also put it into and out of airplane mode. I...

Jedzi by • Level 1: Joiner
  • 901 Views
  • 1 replies
  • 0 kudos

Resolved! DHL lost my o2 phone parcel

I placed an order on 28/06/22 for samsung galaxy flip 3 it was dispatched on 28/06/22 delivery schedule for 29/06/22 on the morning of delivery I checked DHL tracking and it says this package is delayed I have contacted DHL and they have informed tha...

Problems porting from virgin

Hi,I am having problems porting my number from virgin to 02.Have called 202 twice, giving PAC code etc, told number should be changed by a certain time on both occasions, but nothing has happened.I have a Xiaomi redmi note 11 dual SIM. Have virgin an...

Kevop by • Level 1: Joiner
  • 694 Views
  • 3 replies
  • 0 kudos

No incoming caller ID or answer messages

Since January after a sim swap I have had no incoming caller id or answer machine o2 are not helping and this is so stressful / why won’t anyone help me

Rewrew by • Level 1: Joiner
  • 1604 Views
  • 11 replies
  • 0 kudos

Resolved! I need to speak to a live chat agent

Every time I click live chat it disappears and nothing comes up, does o2 still have live chat to speak to an agent or a email?

Lewcox by • Level 1: Joiner
  • 1673 Views
  • 4 replies
  • 0 kudos

Resolved! App

I cannot get logged into the app to see my bills you are taking all this money out and I’m not sure why because I carnt log in

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