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Can’t receive texts after porting to O2

I recently ported my number to O2. I can’t receive any texts from my bank, Twitter, Hinge amongst many other apps. I saw this is a common issue, please @O2Sarah, @O2Ryan, @O2Emma , @CorrectHorseBat please can you help me. Your customer service team h...

uk2780 by • Level 1: Joiner
  • 1597 Views
  • 10 replies
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Resolved! Can not access my account

I can log in but that's that. I want to check my account, view my bill etc but get sent in circles. Sometimes getting a page saying "Something went wrong..... " I can't speak to customer support just a virtual assistant telling me to go to My O2.

SJG1 by • Level 1: Joiner
  • 1441 Views
  • 6 replies
  • 0 kudos

O2 Data Coverage in Bath UK

In the last few months there is simple no way to use our O2 phones in the centre of Bath (where we live). They show full bars of 4G but won't do anything bar send plain text messages. Is this a known problem, and if so, what is being done about it? O...

Resolved! 4G access

I have just changed my tariff (from 5th March). I have received two confusing messages. The first said 4G access had been turned off. The second said I would now be able to use 5G if my phone is able to use this technology. How can I ensure I have at...

Briery by • Level 1: Joiner
  • 293 Views
  • 1 replies
  • 0 kudos

Resolved! Can’t make or receive calls, data turned off, unable to contact support

I am travelling currently and my data and phone calls seem to have been disabled. I can’t call 202 or the international number - it just plays a message saying calls from this number are disabled and ends the call. Live chat is obviously useless as i...

Resolved! Transferring my Internet data to another phone

Hi I have alot of Internet data still until 14th March which I probably won't use, my other half is also on o2 but his Internet data has run out. Is there any way of me transferring mine over?

HEP by • Level 1: Joiner
  • 689 Views
  • 2 replies
  • 0 kudos

Resolved! MCK code needed

Hi guys. Am trying to unlock my device to use a different sim - it appears this cannot be done even with an unlatching code from O2 as I need an MCK code. Great, but it seems nobody can provide this apart from o2, but they seem to not be familiar wit...

nerdzilla by • Level 1: Joiner
  • 4346 Views
  • 23 replies
  • 0 kudos

Resolved! vat bill

How do i get a vat bill / invoice ?

AA7 by • Level 1: Joiner
  • 1069 Views
  • 4 replies
  • 0 kudos

Resolved! Delivery

Hello I payed an extra £6.99 for next day delivery that being today, and I’ve not Received an email saying dispatched what was the point paying for next day delivery if it’s not going to come that next day “my emails say the 5th estimated but nothing...

Robbo12 by • Level 1: Joiner
  • 521 Views
  • 2 replies
  • 0 kudos
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