Solved: Re: Ported number from EE to O2

Liz12 · ‎07-04-2021

Hoping someone can help, I have just joined O2 from EE my number was ported over today from EE and sim was disconnected. O2 sim is working and I can make calls & send texts which show as my transferred number. The number in my O2 account has also changed to the number I had with EE.
The problem is nobody can call me on the ported over number they are getting a message saying it’s an invalid number & also I am not receiving texts or WhatsApp’s.
I use this number for work so really need to be able to receive calls!
I’ve switched it off & on about 20 times but still no joy!

O2Lisa · ‎08-04-2021

Morning, thanks for the tag @MI5

Usually with a port issue our MNP team needs to get in touch with customers old providers, so we could be waiting on a reply from them which may take a little longer.

I do apologise @Liz12, I'll message you privately and check over your notes, we'll get this sorted for you

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks

View solution in original post

Cleoriff · ‎07-04-2021

@Liz12

I'll ask one of our account advisors if they can help.

@O2Emmaare you able to assist @Liz12?

Veritas Numquam Perit

O2Emma · ‎07-04-2021

Yeah no problem @Cleoriff

O2Emma · ‎07-04-2021

Hi @Liz12 I will send you a private message so i can look into for you.

MI5 · ‎07-04-2021

@Liz12

It can take up to 24 hours for everything to be fully working.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎07-04-2021

Thanks @O2Emma

Veritas Numquam Perit

Liz12 · ‎07-04-2021

Thanks for your responses, hopefully it will all be working tomorrow!

MI5 · ‎07-04-2021

Best of luck @Liz12

Reboot again in the morning and fingers crossed all will be well.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Liz12 · ‎07-04-2021

Thanks @MI5 will give that a try in the morning 🤞🏼

Liz12 · ‎08-04-2021

Still not working! Still not receiving calls comes up as number not recognised. I am a critical worker and need to be able to receive incoming calls and texts for authorisation purposes.
Tried phoning o2 customer services on 202 but after waiting in ques I get cut off. Not the best start with o2 for me, beginning to wish I hadn’t moved over 😐

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