I'm having trouble connecting to the 5G network outside. On WiFi, at shops, cafes supermarkets I can connect without problems.
For the last 12 months, I have noticed that it is very difficult to connect to a 5G network (Mask) anywhere outside. I've tried different areas around the city I live with little to no success. I went to a football stadium and tried to connect to their 5G mask without success (very few supporters there at the time I was trying to g, so that should not have been an issue, and others around me had no problems doing so. I've worked with the people around me for help and have taken screenshots and videos of them connecting but for me nothing. If I connect once or twice I'm lucky but others have been able to connect with no issues. I have contacted 02 and at first, it seemed like they were going to sort this out but yesterday I had to ring them again (They promised me a callback). I was put through to the Containment Team but the lady told me that they were not going to do anything about it other than to offer me 1 month comp. I told her, it's going to still give me issues in that I can never use the amount I would hope to use but was told there is no guarantee for you to connect. Others it seems can connect as often as they like but for me it's rare. Any help will be appreciated.
I have followed all that was asked of me from O2
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