Phone been barred

[Fordyp]

My son’s phone was stolen but I accidentally barred the wrong phone. I contacted o2 on Friday morning and she said she had lifted the bar and obviously barred the stolen phone. However the phone is still not working since she removed the bar. Is this normal? 

[Enlli]

I assume you have rebooted the phone.

You may be best speaking to the UK based social media team 

Links in this file

Guide: How to find help & contact O2