No service since starting a new tariff.

Sair · ‎16-06-2025

I changed my sim only tariff yesterday for better deal and I’ve woken up this morning to no service. I’ve tried switching phone off, toggling airplane mode and manually selecting 02 as network but still nothing. Any ideas? Thanks

Enlli · ‎16-06-2025

When you say changed do you mean a straight upgrade or did you go for a new contract?

We can't help here. But perhaps contact O2 via social media

Links in the help file

Guide: How to find help & contact O2

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

jonsie · ‎16-06-2025

If you ordered a new sim card O2 will have disconnected your current sim

You may need to wait for the new sim to arrive

Official Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎16-06-2025

@Sair

or if you requested an esim ?

eSIM - How to activate

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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