Payment not taken

[ReeganB]

Hi, I paid for my £10 tariff on the 24th. It came out my account but it hasn't went through on my O2 account as its showing 0 and i have no minutes of data. 

Can this be addressed? I've confirmed that the money has butni received the following text:

O2: Hello. Your Rolling plan allowance didn't renew.
So the cost of any calls, text or data you use will be deducted from your top-up credit balance.
To re-start your Rolling plan, update your payment card details at MyO2
Or you can choose to switch to one of our Big Bundle tariffs where you exchange top-up credit for allowances each month.  
To stop these offers, call 2220.

[MI5]

@ReeganB 

This is a customer to customer community, not O2, so we cannot access your account, sorry.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

[Oxonian]

@ReeganB 

Before you contact O2 in accordance with the guidance of @MI5, I suggest that you contact your bank to obtain the unique transaction identification number of your payment. It will be a sixteen digit number. O2 will need you to provide that so that they can search for your missing remittance in their accounting records.