You turn my phone off without warning, how can I turn it back on?

[OlofE]

You have turned my phone off without warning, no email, no text. Just suddenly - no reception. I log in and see that for some reason the Direct Debit has not gone through. No idea why. No alert was sent.

So what is the official solution? I cant call you because you have turned off my phone. There is no chat function because I'm a business client. There is no online payment option which is utterly BIZARRE. There is nothing! No means of contact, no means of paying.

Is my only option is to make a bank transfer and live without a phone for up to 5 working days? 

Please tell me that this is not the only option I have? If the answer is yes, you have lost a costumer. 

[gmarkj]

Sorry to hear you've had a problem @OlofE 

This is a community of o2 customers, so we can't help directly with your issue.

You could try contacting customer services using social media, but other than that you would need to call.

All numbers, and links to social media, are in the guide below.

Guide: How to find help & contact O2 

[Bambino]

@OlofE This is not O2. This is a customer community. No one here has access to anyone else's account information. Below are ways to contact O2 Business Customer Service. Borrow a phone if you have no phone to use:

Business Customer Service Number Charges

From your O2 mobile	8002	Free
From a landline	0800 977 7337	Free
From abroad	+44 7860 980 202	Free†

Days Opening times

Monday - Friday	8am - 8pm
Saturday	9am - 5pm
Sunday	9am - 5pm

Online Business Customer Service Number Charges

From your O2 mobile	8002	Free
From a landline	0800 977 7027	Free
From abroad	+44 808 100 4439	Free†

Days Opening times

Monday - Friday	8am - 8pm
Saturday	9am - 5pm
Sunday	9am - 5pm

[OlofE]

Thank you!

Yes im aware this is for the community and thanks for answering so quickly and helpfully. But to understand this correctly - o2 actually have created a system where if they turn off your phone, you cant turn it back on unless you call them from someone else's phone? That's the most catch22 stupid solution I have ever heard in my life. "To turn your phone back on - call us"

Is this correct? That's the only option?

And second to that - o2 has decided that you can't make an online payment??? So its not just me, they actually dont have an online payment option?

[madasaf1sh]

@OlofE 

How do you mean you cant make an online payment, as you certainly can if your direct debit fails, as I pay online each month with a Debit Card..  

What happens when you try and login to myo2 at https://mymobile.o2.co.uk or in the app? You should still be able to use the app when you are on wifi

You should still be able to login to Myo2 unless your account is seriously delinquent and you have not paid any bills for over 3months... 

[Enlli]

I ran my own business for over 20 years. I always had a second phone, usually PAYG, as a back up 

Mind you they where the days when having backups for everything was the order of the day.

Saves this sort of problem or at least let's you get calls out if your home network is down 

[pgn]

Your phone just switching off your connection could be down to an automated system deep in the bowels of O2 somewhere, @OlofE - and if your business account is through a Trusted Partner, then you may need to contact them and not O2 directly:  https://www.o2.co.uk/business/contact-us/partners

Follow advice above to contact O2, or use the Social Media links below, and ask them what is amiss. Good luck!

[japitts]

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@OlofE wrote:

o2 actually have created a system where if they turn off your phone, you cant turn it back on unless you call them from someone else's phone??

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Depending on the stage of non-payment, other operators do exactly the same thing - applying a call restriction in the first instance, but progressing to a complete suspension afterwards.

Out of interest, what would be your proposal for a solution?