OTP's not being received

[Dg9]

Hi,

I ported my number to o2 Tuesday ( 2 days). I am having problems receiving OTP's but only from some providers. Have tried restarting phone, using an alternative phone, all to no avail. I did a chat where  I was told to restart my phone, when i said I had was just told to wait 24hrs. Can anyone lend any assistance as I am unconvinced with just waiting in hope as a solution ? With only 7 days of the cooling off period remaining I am considering cancellation as the best option.

[HLP22]

Hi Dg9, was this issue ever resolved for you? As I’m having the same problem and getting nowhere.

[Cleoriff]

@HLP22 

I'll tag in @O2Sarah- to see if she can help. @O2Sarah- is one of our account advisors and will ask you some questions related to your account Look for the Private message in the envelope icon,  top right hand sight of the page.

[O2Sarah-]

Morning @Cleoriff 🙂

Thanks for the tag 

@HLP22  I will private message you so we can look into this. 

[Cleoriff]

Thanks @O2Sarah-  x