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O2 system unable to take my payment

RobH2
Level 1: Joiner
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Last week during four phone calls, the O2 system was unable to receive my final bill. During the 4th call (1 hour long) the agent arranged for me to be able to access my mobile app again so as to pay the bill. However, as I no longer have an O2 product, there was no bill showing. Please advise how I can pay (hassle-free).

 

Regards

 

Rob

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Enlli
Level 66: Unequalled
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Try Payment Management 

You can get in touch with Payment Management team on 0800 902 0217 

 

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

Or

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , X Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG

 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

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Enlli
Level 66: Unequalled
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Registered:

Try Payment Management 

You can get in touch with Payment Management team on 0800 902 0217 

 

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

Or

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , X Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG

 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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MI5
Level 94: Supreme
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@RobH2 

Give them a call on specific payment management number 0800 902 0217 / 0800 032 5302

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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gmarkj
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If you paid by direct debit, then the payment should come out as normal @RobH2 

If you have cancelled this then you will need to contact the payment management team. Their number is in the guide below:

Guide: How to find help & contact O2 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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Oxonian
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@RobH2 

If you know how much you need to pay, the answer - bank transfer - is in here :-

Guide: How to Pay Your Bill (Contract) 

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MI5
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@RobH2 wrote:

However, as I no longer have an O2 product, there was no bill showing.


Doesn't look likely.....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
>>>>>>>>>>>>>>>>
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jonsie
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Not sure I would put any faith or trust in a bank transfer to O2!

Especially the way their billing system operates on a wing and a prayer at the moment

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MI5
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They can't even find the direct debits they call for themselves, so fully agree with that.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
>>>>>>>>>>>>>>>>
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Oxonian
Level 30: Meditator
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@MI5 wrote:

They can't even find the direct debits they call for themselves, so fully agree with that.


 

Yes @MI5, it isn't any way to run a business in which cashflow is so important. I wonder if, at some point, O2 are going to get a lot of bad publicity in the media. 😀  

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