on 02-09-2024 15:47
Is it acceptable to be with 48 days of not being able to receive incoming calls or text messages and unable to increase my tariff?
I have spent over 25 hours on chat and calls to o2 trying to get this resolved.
here I am still utterly and completely exhausted and frustrated.
Just to add insult the direct debit payment went through with no problems!
any support or help would be greatly appreciated
on 02-09-2024 16:07
This is a customer to customer community, not O2, so we cannot access your account, sorry.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202
on 02-09-2024 22:46
on 02-09-2024 22:46
Thank you for your reply, I understand this is customer to customer support, I suppose I was hoping that someone else had experienced this and knew of a resolve! I have spent so many wasted hours trying to resolve with them x
on 02-09-2024 23:47
@eharris Have you been into an O2 store to ask if they can help?
You can also lodge a formal complaint, but the response time is painfully slow: How to Complain | Help | O2