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Not able to receive incoming calls or text messages

eharris
Level 1: Joiner
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Is it acceptable to be with 48 days of not being able to receive incoming calls or text messages and unable to increase my tariff?

I have spent over 25 hours on chat and calls to o2 trying to get this resolved. 
here I am still utterly and completely exhausted and frustrated. 
Just to add insult the direct debit payment went through with no problems!

any support or help would be greatly appreciated 

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MI5
Level 94: Supreme
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@eharris 

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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eharris
Level 1: Joiner
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Thank you for your reply, I understand this is customer to customer support, I suppose I was hoping that someone else had experienced this and knew of a resolve! I have spent so many wasted hours trying to resolve with them x

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Bambino
Level 85: Esteemed
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@eharris Have you been into an O2 store to ask if they can help?

You can also lodge a formal complaint, but the response time is painfully slow: How to Complain | Help | O2

I DO NOT WORK FOR O2



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