O2 system unable to take my payment

[RobH2]

Last week during four phone calls, the O2 system was unable to receive my final bill. During the 4th call (1 hour long) the agent arranged for me to be able to access my mobile app again so as to pay the bill. However, as I no longer have an O2 product, there was no bill showing. Please advise how I can pay (hassle-free).

Regards

Rob

[Enlli · Accepted solution]

Try Payment Management 

You can get in touch with Payment Management team on 0800 902 0217 

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

Or

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , X Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) 

[MI5]

@RobH2 

Give them a call on specific payment management number 0800 902 0217 / 0800 032 5302

[gmarkj]

If you paid by direct debit, then the payment should come out as normal @RobH2 

If you have cancelled this then you will need to contact the payment management team. Their number is in the guide below:

Guide: How to find help & contact O2 

[Oxonian]

@RobH2 

If you know how much you need to pay, the answer - bank transfer - is in here :-

Guide: How to Pay Your Bill (Airtime & Device Plans) 

[MI5]

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@RobH2 wrote:

However, as I no longer have an O2 product, there was no bill showing.

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Doesn't look likely.....

[jonsie]

Not sure I would put any faith or trust in a bank transfer to O2!

Especially the way their billing system operates on a wing and a prayer at the moment

[MI5]

They can't even find the direct debits they call for themselves, so fully agree with that.

[Oxonian]

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@MI5 wrote:

They can't even find the direct debits they call for themselves, so fully agree with that.

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Yes @MI5, it isn't any way to run a business in which cashflow is so important. I wonder if, at some point, O2 are going to get a lot of bad publicity in the media. 😀