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O2 can't fin my account

MelvynS
Level 1: Joiner
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Transfered from Virgin to O2 , have paid two bills to O2 , have dowloaded app for O2, can successfully sign into my account.Tells me my minuets, text time and wifi usage. BUT when Itry to access my monthly bill it says that O2 can't Find me?

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MI5
Level 94: Supreme
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@MelvynS 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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