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Poor signal

Since upgrading to a Samsung A53 5g my signal is terrible. My wife has the A54 5g, both on 02. She gets good signal and 4 or 5 g in places I get nothing.I've tried everything with the phone ( factory reset, setting changes, turn this on , turn that o...

Alnjo by • Level 1: Joiner
  • 1069 Views
  • 2 replies
  • 0 kudos

eSIM

Changed my phone . Don’t have the eSIM details 

Transfer

Why hasn’t my number been transferred yet, I sent it on Tuesday?

Tigger44 by • Level 1: Joiner
  • 383 Views
  • 1 replies
  • 0 kudos

NNe

I have just ordered a new phone and I am trying to sign my new contract and when I click the link it says I've exceeded the limit of chances.

Fireblade by • Level 1: Joiner
  • 1217 Views
  • 6 replies
  • 0 kudos

Text charges

Why are you charging me for a text message I received from kwik fit that I didn't ask for?

Sticks by • Level 1: Joiner
  • 466 Views
  • 1 replies
  • 0 kudos

Can't connect to 02 app

Hello there, i can access to my 02 in the web but when i try to connect in the app. It says that my 02 is not available to me yet ..Please help me with this

Cancel a phone contract

My son has bought a new phone and I need to cancel his phone contract with you

Steve51 by • Level 1: Joiner
  • 471 Views
  • 1 replies
  • 0 kudos

Number transfer

I have used my pac code to transfer my old number but I dont seem to be able.to use internet, texts or data. I am in portugal currently, wondering if Roaming is causing a problem?

James46 by • Level 1: Joiner
  • 596 Views
  • 1 replies
  • 0 kudos

no network

weve upgraded our mibiles and we have no network we are unable to receive or make calls the same with texting i received at message earlier stating 4g calls had been switched off

Martin221 by • Level 1: Joiner
  • 630 Views
  • 2 replies
  • 0 kudos

SWITCH UP HELP

Hi,I recently went into the 02 shop on edge lane on the 7th October to process a switch up from an iPhone 14 pro max to an iPhone 15 pro at some point within the system this failed. The on site team have tried there best to understand what is happeni...

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