Fix your My 02 app

[tregan219]

Since you've merged with Virgin Media, I can't log in anymore to my account and having to log in with a defunct account. My current account is still using the same email address but logs in with in an o2.co.uk account what does not work with VM02. 

I've been told over the phone that the app would be fixed today but it has not and still cannot sign in. 

[Enlli]

Oh dear, customer services telling porkies again. Yes, there are problems with some older accounts but the app does work 

@MI5 is good on these things. Should be online later 

[MI5]

Not sure I'm the authority on this at all but I do have a similar problem

@Dave-O2 is trying to help me, but no luck so far apart from O2 wanting me to jump through hoops to fix their issue.

[Enlli]

@MI5 Though you had similar problems. Didn't realise it's still not sorted

[MI5]

I can't see any resolution currently due to their ineptitude @Enlli 

[Dave-O2 · Accepted solution]

Thanks for the tag @MI5 

@tregan219 Can you please drop me a PM with the mobile number affected and i'll take a closer look 👍

[tregan219]

I have messaged you @Dave-O2. Thanks

[tregan219]

Tried messaging you @Dave-O2 but it blocked me from sending my phone number and email address. 

[madasaf1sh]

Although you cant see it when sent, Dave will be able to see it... 

[Dave-O2]

Morning @tregan219 

I have your PM and your details, i'll be back in touch as soon as i can 👍