O2 Stuck on Activating - Apple Watch Series 8

[Blu3]

Hello, I recently purchased an Apple Watch series 8 and set up an O2 Data plan with it during the setup process. I was told it was normal to take longer than 24 hours to activate but it’s been quite a few days now and still absolutely no sign of activation. I’ve already received the contract & all via text, but it just doesn’t seem to budge from the “activating” screen. All is on the latest firmware & up to date. I’ve also tried resetting everything but still the issue persists. 

After reading though the forums on here I see it’s quite a common issue for people and through the various horror stories, i see that quite a lot of people just don’t get the support they need and end up returning their watches. I really hope this isn’t the case as I urgently need this watch for work & communication, so if i could get any help ASAP that would be fantastic. I really don’t want to be pinged over to the next person and told i need to wait a further 3/5/10 days just to get a pre-written transcript message as seems to be the case with many others. Any support would be greatly appreciated!

[Jyotida]

I hope you get sorted , I’m one of those horror stories ! 

[madasaf1sh]

@Blu3 

This is a customer to customer forum and not customer services. 

I will tag @O2Ryan  who is scheduled to be on in the morning, hopefully he will pm you, but if not then your only option is Customer Services

[Blu3]

sorry, i’m brand new to forums! greatly appreciate the tag, hoping ryan will be able to help me find a solution! 

[O2Ryan]

thanks for the tag ill send a private message over now.

[AlexW2]

Can someone assist me too? I have the exact same issue and have been going round in circles for weeks. @O2Ryan can you help? Many thanks 

[gmarkj]

We used to have some very helpful o2 advisors working on the community @AlexW2 

Unfortunately this is no longer the case:

https://community.o2.co.uk/t5/Welcome-News/O2-Support-advisor-update/m-p/1634920#M40122 

That means that you have to persist with customer services on the phone or via social media.

Best time to call is just after 8am.

Call them on 202 or 0344 809 0202 if you were pay monthly, or 4445 or 0344 809 222 if PAYG (or use 0800 032 1402 if you have no other line, and you can use Skype for free - Guide: A Guide to Skype ).

Alternatively you can message on social media: 

Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG)

[AlexW2]

Thanks. Shame as I have been on many calls with customer services and there doesn’t seem to be anyone available to give proper technical support.