on 01-10-2023 20:41
Hi, I joined O2 from EE and requested for my old number to be transferred. While it seems to have actually happened, as my O2 account is now displaying the correct number, my actual phone (iPhone) doesn't seem to have taken it into account. Basically, when I go the Settings → Phone, it still displays the O2 number that came with my new sim, not the number I want to keep. I asked customer service and they told me the transfer was successful, and that I just need to restart my phone a few times and change the number manually in the settings. I've done that plenty during the week, but the number still hasn't changed. When I try to change it, it just goes back to the wrong one. Anyone know what else I can do? I've also tried getting the sim out and in again a few times. The transfer happened Tuesday apparently.
Thank you!
on 01-10-2023 20:43
You need to do a network reset in your phone settings.