Solved: Re: Not receiving sms verification code

Sylv26uk · ‎24-09-2020

I used to receive it but suddenly stopped receiving the code for few application any idea what to do on iphone?

MI5 · ‎24-09-2020

@Sylv26uk wrote:
Anything to do with premium-rate bar?

It has been known for a zero spend cap to prevent shortcodes from being received.

Changing to a £5 spend cap can fix it.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎24-09-2020

@Sylv26uk

Try these tips Guide: Text Message Tips (not sent or received)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

madasaf1sh · ‎24-09-2020

@Sylv26uk

Sometimes there are issues with the SMS providers that these companies use. Unfortunately SMS like email is not guaranteed to be delivered.

I would start with contacting the sender directly.

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iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

Sylv26uk · ‎24-09-2020

Nothing to do with the iphone itself in settings ? Does O2 block some sender ?

Sylv26uk · ‎24-09-2020

Anything to do with premium-rate bar?

MI5 · ‎24-09-2020

@Sylv26uk wrote:
Anything to do with premium-rate bar?

It has been known for a zero spend cap to prevent shortcodes from being received.

Changing to a £5 spend cap can fix it.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Sylv26uk · ‎24-09-2020

How to change it ?

MI5 · ‎24-09-2020

@Sylv26uk

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support
Or advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Sylv26uk · ‎24-09-2020

Does O2 block any numbers if you receive too many time code from a sender ?

MI5 · ‎24-09-2020

No they don't

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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