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24-09-2020 18:37 - edited 24-09-2020 18:38
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24-09-2020 18:37 - edited 24-09-2020 18:38
I used to receive it but suddenly stopped receiving the code for few application any idea what to do on iphone?
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on 24-09-2020 19:01
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on 24-09-2020 19:01
@Sylv26uk wrote:
Anything to do with premium-rate bar?
It has been known for a zero spend cap to prevent shortcodes from being received.
Changing to a £5 spend cap can fix it.
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on 24-09-2020 18:44
Try these tips Guide: Text Message Tips (not sent or received)
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on 24-09-2020 18:44
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on 24-09-2020 18:44
Sometimes there are issues with the SMS providers that these companies use. Unfortunately SMS like email is not guaranteed to be delivered.
I would start with contacting the sender directly.
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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on 24-09-2020 18:51
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on 24-09-2020 18:58
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on 24-09-2020 19:01
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on 24-09-2020 19:01
@Sylv26uk wrote:
Anything to do with premium-rate bar?
It has been known for a zero spend cap to prevent shortcodes from being received.
Changing to a £5 spend cap can fix it.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 24-09-2020 19:02
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on 24-09-2020 19:04
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on 24-09-2020 19:04
You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support
Or advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
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on 24-09-2020 19:07
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on 24-09-2020 19:09
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on 24-09-2020 19:09
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

