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Google Assistant not sending SMS - Huawei Y7 (2019)

Hi folks My mum who is blind, relies on Google Asst and for the most part it is excellent. She has an unlocked Huawei Y7 2019 and has just started a new contract with O2 after coming from EE. I have updated everything i can think of from a software p...

Rodster by • Level 1: Joiner
  • 2944 Views
  • 20 replies
  • 0 kudos

transfer of old number from virgin to new 02

I changed to o2 from virgin media ,I filled on the online form to keep my old number , however the signal is gone from virgin sim, but no number transfer on new o2 sim. I can recieve messages and calls on WhatsApp but not normal texts or calls.I have...

johnm69 by • Level 1: Joiner
  • 1371 Views
  • 7 replies
  • 0 kudos

Details for an insurance claim for loss of phone

Hi, I recently lost my phone and am filling out a claim form sent to me by email. At the top of the first page below the 'Claim ID' space is a space marked 'Policy ID'. I cannot find a corresponding title on my receipt for the phone and plan coming w...

Resolved! Voice call keeps dropping

I've recently upgraded to an iphone xr and when I make a call it can be alright for a bit, but then the receiver of my call can't hear me. I can hear them perfectly.I've spoken to O2 both in store, on the phone and on chat numerous times with this is...

wendygn by • Level 1: Joiner
  • 2424 Views
  • 6 replies
  • 0 kudos

Sim card in an auto-dialler

I have an O2 PAYG sim in a GSM auto-dialler connected to an alarm system. The signal strength is usually 4 out of possible 5, so ok. However, occasionally, the auto-dialler stops communicating and I have to reset the sim by disconnecting the auto-dia...

Chrisdo by • Level 1: Joiner
  • 720 Views
  • 2 replies
  • 0 kudos

Upgrade Miss-sold Business Account Help

I was looking into upgrading my current phone as I am passed due.It only occurred to me after searching the O2 shop that I think I was miss-sold my phone on a business account. I assume that this was because they would get a better commission.But whe...

Help23 by • Level 1: Joiner
  • 1119 Views
  • 5 replies
  • 0 kudos

Resolved! Not receiving sms verification code

I used to receive it but suddenly stopped receiving the code for few application any idea what to do on iphone?

Sylv26uk by • Level 1: Joiner
  • 7388 Views
  • 9 replies
  • 0 kudos

Resolved! Has my order been cancelled?

Hiz I ordered a phone and set up a contract on Sunday the 13th sep. I received my confirmation email and all of my legal documents the same day. However I didn't realise I had to open the legal document, I thought it was just a copy of the documents....

Snow2 by • Level 1: Joiner
  • 1487 Views
  • 1 replies
  • 0 kudos

Resolved! Cold Calls

HelloI am recieving several cold calls every day. I am and have been careful not to give my information to anyone but yet there seems to have been a breach of section 6 of the GDPR. I tell the callers this everytime and yet I seem to get more and mor...

Resolved! Age verification without credit card

I have tryed Calling 0800 902 0217. And it just ends call I want to confirm iam over the age of 18 but I don’t have a credit card can you please email me and help me

Jjr1 by • Level 1: Joiner
  • 1301 Views
  • 5 replies
  • 0 kudos
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