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Resolved! new upgrade will not connect to network

just upgraded to iphone 11 with new sim (online) Phone will not connect to network - after 24hours . old phone still making and receiving calls and texts. New phone nothing! Any ideas before going in to O2 shop?

maitland by • Level 1: Joiner
  • 1148 Views
  • 3 replies
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Resolved! disney+ not free for 6 months

I have chosen Disney + as my extra. Free for six months and £2 off your monthly bill then £5.99 per month BUT I have signed up, have a Disney+ account, given my bank details for DD (assuming this is for after the 6 month free trial) but no change on ...

DKHB by • Level 1: Joiner
  • 1961 Views
  • 5 replies
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Resolved! New phone/transferring sim/when

Hello.Can you help please.Getting new samsung a20e,upgrading from j3/2016.Am happy using samsung smart switch to transfer what's required.In relation to sim card and assuming it fits?At what point in transfer process do I physically take sim out of o...

LesJ by • Level 1: Joiner
  • 758 Views
  • 4 replies
  • 0 kudos

returns address

please can somebody tell me the returns address for an iphone device under the change of mind policy?i have spent a very very long time today on live chat to about 5 different 'gurus' , resulting in changing my provider after about 15 years as an O2 ...

Not receiving call from gp

Hi, I need help identifying a problem and fixinf it.I need to receive a call from my gp, but when she tries to call me it goes straight into voicemail. It does not happen with anyone else, yet they are telling me it's my phone to be the problem

Yuri by • Level 1: Joiner
  • 585 Views
  • 2 replies
  • 0 kudos

03303 numbers

Hope someone can help. Up until 1st June I was making between 3 and 4 calls to 03303 numbers a day. Since then the calls will not connect. I've asked collegues to try who are also O2 and they are having the same problems. I can make calls to the numb...

Resolved! porting

Hi, number porting today to O2.ScenarioHad dual SIM Android Main SIM sky mobileBought dual SIM iPhone Main SIM is eSimPorting sky number to O2Which SIM do I put in the iPhone....do I leave the new O2 one in there and my old Sims in android hand set?H...

Ossi by • Level 1: Joiner
  • 3841 Views
  • 7 replies
  • 0 kudos

Resolved! Sending Phone for Repair

My phone has been booked in for repair and I have received some paperwork to return my phone via the post office. However, there is no address to return it to - I just have a repair assessment form to send back with it no address label. Can anyone he...

Elliebir by • Level 1: Joiner
  • 1377 Views
  • 7 replies
  • 0 kudos

Huawei P20 Pro Locked Out

Hi - I changed the pattern lock on my Huawei P20 Pro last week with no problem. However, I came to unlock it on Saturday and it said that the pattern was incorrect which I know it wasn't as I had been using it for days. I am now locked out of my phon...

Elliebir by • Level 1: Joiner
  • 1744 Views
  • 10 replies
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Resolved! Call failed

Hi All New Iphone 11 - why can't I receive and make calls - all saying call failedThanks

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