Get tech support for your O2 issues

Resolved! Transfer sim and data to new phone

Just awaiting a new samsung S20 ultra big screen. Is it possible to copy everything to it from my S8 but retain the S8 to take out occasionally when S20 too big? Don't suppose a duplicate sim is possible but could I interchange between phones when ne...

Payment plan

I’m struggling to pay 2 bills at once this month and I was told I can do a payment plan but I’m not sure on what one is. Please can someone explain what the payment plan entails

Military

Hi i have a military discount code o my monthly network tariff, could you help me as I don't know where or how to add this to my account? ThanksEve

Resolved! Data sharing between devices

Hi,I currently have an iPhone with 90gb of data a month allocation. I also have a cellular iPad on my account with a 500mb allocation (both on same account) and would like to be able to share data between the two (which the website suggests I can do)...

Payment Deferral for 3 months Accepted, does it start with this month's airtime bill?

Hi, as the title says, I was accepted for a Payment Deferral for 3 months for my airtime bill today. The man at O2 said it ends in December, so does that mean that the months in which the Payment is deferred is this months, october, November and then...

Call drop out and low signal

I have reported an issue twice but all that I get back is there are no faults?? My signal on my iPhone X inside my house has dropped to 2 bars and constantly drops calls. 7 seven attempts I had to call my mother and it kept dropping out? Same to my s...

Sim not recieving texts

Hi there,My sim cannot recieve any texts at all from all numbers. My mobile data works and I can send and recieve calls. I also can send texts. However I cannot recieve any text messages. I tried putting the sim into different phones and also did a n...

Resolved! eSIM Issues - "Code is no longer valid"

Hello, I am visiting the UK from the USA and will be here for another three months. My carrier in the US is Verizon Wirelss. I was going to set up eSIM in the US with Verizon and was told to contact them when I got to the UK. Now that I am here they ...

Do I need a new (smaller) SIM card or can an O2 guru clone one for me?

I got a new phone for my autistic brother (I am overseas and trying to manage this remotely) and need the data transferred from his original O2 phone (broken headset jack) to the new O2 supplied phone. The SIM card in the old phone is the number he w...

O2 compatibility with OnePlus 8 Pro 5G

Can someone tell me whether O2 is (or will shortly be) compatible with the OnePlus Pro 8 5G smartphones. I know that O2 is looking to run out 5G in Oct 2020 but from online posts it appears that O2 and OnePlus are no longer compatible.

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