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Resolved! No mobile reception in Ealing (London) area

For at least three weeks I've had only mobile reception during most nights and if very lucky some minutes during the day. I've missed one very important phone call because of that and the longer it goes on the less people believe me that it is becaus...

Glasgow Network Problems

Hi, I'm a pay monthly customer using a Galaxy S10+. Over the last few months I've noticed more and more issues when I try to connect to the internet using my data. My connection is incredibily slow and often times out. In these times of covid track a...

iPhone 12 pro sim

Hi, Can anyone help me with what sim do I need for iPhone 12 pro and how to get one? I understand from the apple website that iPhone 12 Pro and iPhone 12 Pro Max are not compatible with existing micro‑SIM cards.

VPN fails to connect

Hi I have sophos ssl on my laptop and use it to vpn into the office. When the wifi was down I've tried using my phone's data but it fails to connect. Is there a setting somewhere that needs to change

Resolved! O2_Alert text messages

Today, 16 October '20 @ 17:07hrs, I received 2: O2_Alert text messages stating: "You've been sent a media message from +447795123057. View it at www.o2.co.uk/m/by typing in your mobile number and pin: d913xx"Can the O2 Gurus please clarify if these a...

Resolved! Are there no gurus any more?

I haven't been on the web page for a long time and was thinking about an upgrade, but I wouldn't do anything without talking to a guru first...and I can't find them. Are they still around? I don't feel I can just buy something without talking to some...

Nuisance calls from automated lines

I keep getting multiple calls a day, normally from 07489 or 07419 numbers, which if I then answer, seems to ring through to another number, which then picks up, there is a short sound for a few seconds of what sounds like a call center and then the l...

Private numbers Blocked from incoming calls

Only private numbers eg. From Doctors or hospitial and my friends( private number) are blocked

Resolved! pay as tou go sim card

Hi, I'm trying to put my o2 PAYG sim card into my new phone, but it can't see it. My old phone is a Samsung GT-E1080i, my new phone is a Emporia-One v200.My husband has a Nokia 2330c-2, also on o2 PAYG, and his sim card works in all 3 phones. My sim ...

SIM pin code

I've just got my new SIM and I don't know my SIM pin code, can't you tell me how to get the correct pin code?

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