Fraud?

[MidnightThyme]

Sorry if this is on the wrong topic! I can't get through to O2 so I'm really hoping for some assistance.

I just got a notification from my bank account saying my sum of payment for O2 was declined due to the wrong CVV number, but I pay through cheques? What does this mean? Is it fraud?

[jonsie]

It sounds like a scam

Don't open any links

Best if

You call O2 if in any doubt

All numbers are in this guide

You can use Skype from your PC to call the free numbers if you have no phone available

Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

[MI5 · Accepted solution]

@MidnightThyme 

The CVV number is the 3 digits on the back of your debit or credit card.

It's not required when paying by cheque, so check the email to see if it's a scam trying to get your card details.

Check with your bank if in doubt about it.