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Resolved! Ordnance Survey app

I was having some issues with the OS maps app, so stopped the app, cleared cache and data and uninstalled it. I can now reinstall the app, but it won't open. I'm using a Sony Xperia 5ii running Android 11. Is there anything I should try as well as mo...

Resolved! Huawei P30 front camera not working after update

Updated Huawei p30 and now front camera doesn't work. I've tried all online advice and suggestions

Resolved! Can't contact o2

I have been trying to get in contact with someone on the phone to tell them there has been a problem with my payment and every time I phone up its not giving me an option to speak to someone! I need my phone back on

Resolved! sending text shows recipient a different phone number

HiI am new to O2. When ever I send a text message, the recipent is shown a totally different phone number to my normal phone number. How can this be fixed please.

Resolved! Old device showing on My o2 account online

Hello there. I bought a 4s handset from a friend back in 2015. I then went to an o2 store to get a sim only deal which I ended up having until October 2020. In October last year I went to an O2 store to get a more up to date handset. I wanted to keep...

Resolved! Voicemail

My phone keeps telling me I have voicemail, I've had alerts and I have the red dot next to the icon, yet when i ring my voicemail it says I have none. How do I fix this?

Resolved! London Underground Wifi

All of a sudden my mobile will not connect to the london undergound wifi. If I go through virgin media and press the o2 icon, when i enter my number it just keeps coming up with "sorry, we've encountered an error and you have not been signed in" I ha...

Resolved! how do i actually speak to an o2 member of staff

My old phone is no longer working & cannot accept a charge, so receiving a text is not possible. To set up my new phone it ask me to keep the phone close to allow the transfer of data. Not possible as phone broken. I have tried using my old sim & new...

Resolved! Paying off device plan

I have been ringing 202 to try and pay my device plan off. As soon as I say make device plan payment it gives me details on how much I owe on my monthly plan then kicks me off! on the website I can make additional payments on my telephone bill but no...

Security Questions

I recently got a text from O2 after the customer services asked me a anumber of questions. All I wanted to do was pay my bill. I could not remember my memorable word, so I failed security. Now I have got an email saying I have changed my security que...

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