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Resolved! Data connection problems abroad

My phone only connects to EDGE since yesterday so I am not able to use internet if not connected to the wi fi. I have already tried all the posisble options of turning off and on the phone, removing the sim, initializing the network connection but th...

Resolved! OTP's not getting through

One time passwords (OTP's) from Amazon and my bank are getting through to my phone only if I get O2 to send me a OTP as a result of me chaniging my O2 account details. When I then get an OTP from O2 all the other OTP's come through. It' seems to unbl...

fenners1 by • Level 1: Joiner
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  • 1 replies
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Resolved! I have forgotten my passcode

Hi, I have 2 Samsung 8 phones but forgotten the passcode to unlock. Can you help?

MIsh by • Level 1: Joiner
  • 857 Views
  • 3 replies
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o2 Guru

Why is it that o2 keep insisting that my local o2 shop has no Guru? I spoke to him yesterday. I'm fed up of being told this. I want to buy a new phone from o2, and have the Guru (Ian) transfer my data but it seems that o2 don't know of his existence....

igiveup by • Level 1: Joiner
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  • 3 replies
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Resolved! When is a change in the address reflected on the bill?

Hi, It has been more than 24h since I changed my bill address, yet my latest issued bill (which was issued before the change of address) still shows the old address. Can I assume that the new address will be shown in the next bill, or is there anythi...

faber by • Level 1: Joiner
  • 960 Views
  • 3 replies
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Resolved! Same email for two different contracts with o2

I have monthly sim contract with o2 using my email but my wife has also got a new phone and pay monthly contract with my email also. How can my wife register on my account with our shared email?

ChrisK1 by • Level 1: Joiner
  • 626 Views
  • 1 replies
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Resolved! How long are SMS stored when phone is switched off?

My understanding is that SMS will expire if not delivered within a certain time frame. Can you tell me what that time frame is please? Search gave a thread from 2013 which may not be up to date now.I am planning to leave my phone switched off for a l...

HelenC by • Level 1: Joiner
  • 1681 Views
  • 1 replies
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Resolved! Incoming Calls

Hi, Not sure if I have chosen the correct "board" however, I have an issue with incoming calls. My phone is next to me, has a full signal, doesn't ring but then sends a text to say I have a missed call. This started about a week ago and keeps happeni...

Clare12 by • Level 1: Joiner
  • 899 Views
  • 3 replies
  • 0 kudos

Resolved! sim card not registering in huawei mobile wifi

Please can someone help. Received my Huawei E5576-322 today put in my sim card and downloaded the app and nothing happened. Says my registration has failed. No idea why! Nightmare - no wifi at all

EJG7365 by • Level 1: Joiner
  • 1719 Views
  • 1 replies
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No Signal For Past Few Days

I’m currently abroad and haven’t had any phone signal for the last 3 days. I’ve turned my phone off and on multiple times and sometimes it brings back signal, however, I then lose it within an hour again. Are any of the gurus able to help as I’m curr...

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