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Forum Posts

Resolved! Biometrics

hi, Since the last update to my o2 app,I have lost the option to login using biometrics I have to keep putting pin in. In settings there's no biometric option available anymore ?!

Tally_D by Level 1: Joiner
  • 1194 Views
  • 4 replies
  • 0 kudos

Error 04 code

I’m still having the same issue, connecting my Apple watch to my iPhone, have rung Apple again today and they have repeated that the issue lies with 02 and not them, they have said 02 need to supply a new SIM card, however 02 have refused to do this,...

Sara1820 by Level 1: Joiner
  • 1785 Views
  • 7 replies
  • 0 kudos

Lost photos

Hi I recently dropped my phone and the screen went blank. It still beeps when messages are coming through. My question is can I still get my photos and videos off the phone. I cant transfer to new phone as I can't see screen to give permission. Is th...

Shaz3 by Level 1: Joiner
  • 496 Views
  • 1 replies
  • 0 kudos

samsung a70 black screen of death

I got a samsung a70 in january. Today, whilst listening to music, the screen went bright white, and wouldnt respond. i turned it off, to reboot it, as lately it has been freezing sometimes, even thou i have updated it. Now it wont turn on at all. ive...

My Wi-Fi stopped working abruptly with Company VPN

I've been working from home (WFH) for two months with no IT connection issues. I'm using a Company laptop with Company Cisco AnyConnect Secure Mobility Client VPN and my O2 wi-fi via a plug-in dongle (house reno ongoing so no phone line). At 17:00 on...

Linners by Level 1: Joiner
  • 860 Views
  • 3 replies
  • 0 kudos

Upgrading via third party

Hi,I am trying to find out if I can upgrade via third party website such as (mobilephonedirect) if I'm O2 app it shows that I am eligible for upgrade? I have spoken with different chat gurus and they've given me different answers. Such as one says th...

Asim88 by Level 1: Joiner
  • 2554 Views
  • 6 replies
  • 0 kudos

Can't receive texts after porting.

Hello.I recently left three due to awful problems. It seems only to be faced with issues at 02.I gave my pac code early morning yesterday.Told me to wait until today. Everything seems to have gone ok. But I can't receive texts from three numbers, I c...

Jord1234 by Level 1: Joiner
  • 1873 Views
  • 8 replies
  • 0 kudos

Resolved! E-Sim

Hi Few questions: Can you send and receive SMS and iMessage from both numbers?Same for FaceTime?What are the costs and how exactly do you order one in the current climate?

Weapon90 by Level 1: Joiner
  • 1319 Views
  • 6 replies
  • 0 kudos

Voicemail settings

Hello, hoping someone can help as I have used "Aura" fruitlessly and can't get on live chat anywhere. How do I alter my voicemail settings please? I want it to ring for longer than 15 seconds. I've tried doing the **##61# stuff and it just keeps the ...

ellymoo by Level 1: Joiner
  • 1607 Views
  • 5 replies
  • 0 kudos