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Six digit authentification codes not received

PhilM66
Level 1: Joiner
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on ‎25-09-2025 17:12

on ‎25-09-2025 17:12

When I sign into Apps like the NHS, a procedure to check my device is triggered. I'm supposed to receive a six digit code on my phone number and use that to progress to the next stage of access, but it doesn't appear. The same thing happens with other Apps. The number they have for me is the correct one. Any experience of this?

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MI5
Level 94: Supreme
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on ‎25-09-2025 18:11

on ‎25-09-2025 18:11

@PhilM66 

Not uncommon.

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) or Instagram (https://o2uk.co/O2CIG)  or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

Guide: Text Message Tips (not sent or received) 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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