Not able to receive incoming calls or text messages

[eharris]

Is it acceptable to be with 48 days of not being able to receive incoming calls or text messages and unable to increase my tariff?

I have spent over 25 hours on chat and calls to o2 trying to get this resolved. 
here I am still utterly and completely exhausted and frustrated. 
Just to add insult the direct debit payment went through with no problems!

any support or help would be greatly appreciated 

[MI5]

@eharris 

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202

[eharris]

Thank you for your reply, I understand this is customer to customer support, I suppose I was hoping that someone else had experienced this and knew of a resolve! I have spent so many wasted hours trying to resolve with them x

[Bambino]

@eharris Have you been into an O2 store to ask if they can help?

You can also lodge a formal complaint, but the response time is painfully slow: How to Complain | Help | O2