2 different PAC codes same error on both

[Caslad19]

I have been trying to port my number from 3 to 02 from the 8th of July and it’s still not active. After going back-and-forth with chat, I finally rang them and O2 customer service was saying there was an error with My PAC code saying it was at ‘appropriate stage’ I don’t know what that means and no do they? They told me to ring three back which I did and they told me my passcode was valid. I cancelled that code and got a new code and gave it to O2 and I’m still getting the same error message from them they just keep saying ring back in 24 hours and we will try again. This is getting ridiculous now. I am paying two contracts and I don’t know what to do. Does it make a difference that My that my new Sim is an eSIM with O2 any help would be much appreciated. 

[madasaf1sh]

@Caslad19 

Where are you trying to port from?, as it sounds like they are generating invalid PAC codes, and it is failing verification. 

I would speak to the network you are porting from and get them to investigate, as well as letting o2's back office team investigate, this may not be a quick one to fix.

[Caslad19]

Thank you for your reply. 
I am receiving the pac codes through the txt line but I have rang three and they have told me the PAC codes are valid. When I enter them online through the number keep section it says they went through successfully. 
How do I get hold of O2 back team. 

[MI5]

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@Caslad19 wrote:

How do I get hold of O2 back team. 

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You can't. You can only talk to 1st line customer service and they will (should) escalate it.

Quite a few issues just lately so I wouldn't assume the fault is with 3 at all.

[Caslad19]

After speaking with three again. They said they are having trouble porting numbers due to the crowdstrike issues last week. I don’t know how true this is as I’ve spoken to 3 different customer support people today he was the only one to mention it 

[MI5]

Some are still blaming covid for deficiencies @Caslad19 

It's easier to make excuses than to fix issues.....

[madasaf1sh]

The porting process is run via a 3rd party so it wouldnt surprise me as if the connection between 3 and them cant complete then it doesnt matter what 3 generate it wont work.. 

Porting processes i doubt are a P1 to fix where as fixing billing will be, so you will just need to wait for 3 / 3rd party to fix issues... 

[Caslad19]

O2 have finally told me what the error code is 

The error says "Phone Number is in inappropriate state (Soft-reserved)".

I don’t have a clue what that means but they have escalated it to the technical team 

[vib123]

Hi, 

I have had the exact same issue for over a month now. Giffgaff (my current provider) keep saying they are no issues with the PAC code, but O2 say my number is on soft-reserve. I have decided to cancel the contract as I wasn't able to use my O2 number at all anyway.