No signal

[Emma73]

I do not have signal on my phone and it’s been two days now. I met someone with an o2 sim but they don’t have any network issue. I have reset my phone yet nothing different 

[Enlli]

If someone has signal and you don't it may be a SIM or an account problem

If nothing in our guides helps then contact O2 by sending a message on one of the social media channels 

Guide: Is the network down for me or everyone? 

Guide: How can I sort out my network issues? 

https://www.o2.co.uk/apps/my-network

Guide: How to find help & contact O2 

[japitts]

---

@Emma73 wrote:

I do not have signal on my phone and it’s been two days now. I met someone with an o2 sim but they don’t have any network issue. I have reset my phone yet nothing different 

---

Try a 2way SIM-swap.

Your non-working SIM in a known-working phone - what result?

A known-working SIM in your non-working phone - what result?

That shows whether the phone or SIM is the issue.