No roaming data in the EU

[AlanCr]

Hi

I've tried everything 02 have suggested and still can't get data in the EU, is there anything else I can try?

Many thanks

PS I have an iphone 7

[Enlli]

Is data roaming switched on in your phone settings?

[AlanCr]

Yes it is

[Claudia3 · Accepted solution]

You need to contact with coustomer service.

[AlanCr]

Done, thank you

[pgn]

Make sure your phone is set to 4G/LTE in network settings

Make sure airplane mode is disabled/off

Make sure your roaming and data roaming are enabled

Check your APN shoes "idata" - if not, you can change it to "mobile.o2.co.uk" and that should let you search for and latch onto a local network (even if it shows as 'Forbidden'!) and get roaming data @AlanCr -

If not, you may have a roaming bar set, and O2 need to remove that - contact them via DM on Twitter or Facebook Messenger, link below has the ways.

Good luck!