No caller ID on incoming calls

[Boyack]

Hi I have contacted O2 a number of times both by telephone and chat message to get my no caller ID on all incoming calls issue on my iPhone 8 resolved. I have gone through all the appropriate phone checks and resets and changing SIMs so it is obviously an O2 issue. This only happened when I changed my SIM card recently. I have been given the runaround by O2 and am completely frustrated so can anyone help as I am on the point of changing provider. Thanks 

[Boophone]

No Caller ID since eSIM swap.
O2 support just went through a checklist and didn't really understand that inbound Caller ID is a network function and not a setting that can be changed on an iPhone.

@O2Sarah- can you help please?

[O2Sarah-]

Thanks for the tag @Boophone 

I will send you a private message so we can check your account.

[georgeavad]

Hi Sarah 

Was just wondering if you could give me a private message, been having the no-caller ID issue have tried multiple steps, and have even replaced the sim cards! very frustrating 

Thank you

[Enlli]

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@georgeavad wrote:

Hi Sarah 

Was just wondering if you could give me a private message, been having the no-caller ID issue have tried multiple steps, and have even replaced the sim cards! very frustrating 

Thank you

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@O2Sarah- Can you help. Tx

[O2Sarah-]

Thankyou @Enlli 

@georgeavad Of course. I will drop you a message now 😊

[mtbkun]

 call 202 ask the o2 customer service to switch off the CLI ( caller Line Identity) and then switch back on from your profile. 

[Amyww]

Hi @O2Sarah

Same issue here regarding No Caller ID on incoming calls since switching over to an e-SIM 

Spoke with customer services who didn't fill me with confidence that they had any idea of the cause. Could you help please?

Thank you

[gmarkj]

It is @O2Sarah- that you need @Amyww 

Can you see if you can help please Sarah?

[O2Sarah-]

Thanks for the tag @gmarkj 

@Amyww I will send you a private message so we can look into this. 

[J0h0sephat]

Hello,

After entering a new O2 contract and moving to a new SIM and later a new eSIM, I too am experiencing this issue.

Please could I too be sent a DM to look into this?

Regards,

Joe