No caller ID on incoming calls

[Boyack]

Hi I have contacted O2 a number of times both by telephone and chat message to get my no caller ID on all incoming calls issue on my iPhone 8 resolved. I have gone through all the appropriate phone checks and resets and changing SIMs so it is obviously an O2 issue. This only happened when I changed my SIM card recently. I have been given the runaround by O2 and am completely frustrated so can anyone help as I am on the point of changing provider. Thanks 

[pgn]

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@Cleoriff wrote:

@PKA 

Neither Emma or Sarah are on today.

I've tagged @O2Ryan and  O2Nath_ci  and hopefully they will be able to help.

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Seems not, @PKA - reduced hours due to Bank Holiday today, y'see.

Still, @O2Ryan is on again from 8am Tuesday morning, so hopefully you'll get a message after that time here on the Forum to ask for more info from you so he can help.

[O2Ryan]

thanks for the tag ill send a private message over now.

[PKA]

Thanks @O2Ryan I have messaged you. Does anyone have an update here ? @Cleoriff 

[Cleoriff]

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@PKA wrote:

Thanks @O2Ryan I have messaged you. Does anyone have an update here ? @Cleoriff 

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We have no access to any of the PM's sent between you and any of the account advisors  @PKA 

[DangerousBrian]

02Sarah I need your help. I have called 3 times and I get nowhere other than phone a premium line to Motorola . I have a Moto G62 5 G and as a Virgin customer have been forced onto o2. I now get no called ID and no help. It is really irritating and as my son and Dad have the same phone and network I am shortly going to be in a whole heap of trouble. 

[Cleoriff]

@O2Sarah-?

[O2Sarah-]

Thankyou @Cleoriff 😊

@DangerousBrian I will send you a private message so we can look into this. 

[Cleoriff]

Thanks @O2Sarah- x

[DangerousBrian]

Where can I see this private message?

[Cleoriff]

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@DangerousBrian wrote:

Where can I see this private message?

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Top right hand side of page, the envelop icon will show a red 1. Click on that and you will be able to see the message.