cancel
Showing results for 
Search instead for 
Did you mean: 

New/existing number

Dazzerj
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I recently added a new sim card to my account for my daughter and she kept her existing number from three. All is well until she sends me a text message. The message works fine but it comes through from the number that was associated with the new sim and not her existing number. 

Message 1 of 5
652 Views
1 ACCEPTED SOLUTION

Accepted Solutions

jonsie
Level 94: Supreme
  • 96289 Posts
  • 614 Topics
  • 7181 Solutions
Registered:
4 REPLIES 4

madasaf1sh
Level 78: King of Kings
  • 12288 Posts
  • 75 Topics
  • 3254 Solutions
Registered:

@Dazzerj 


Make sure the number is changed on the phone, and shows as her old number and not the temporary number. 


If that still doesnt work then you will need to contact o2,  if you send them a message on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG), or you can call 202 from your o2 phone

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
Message 2 of 5
648 Views

jonsie
Level 94: Supreme
  • 96289 Posts
  • 614 Topics
  • 7181 Solutions
Registered:
Message 3 of 5
635 Views

Dazzerj
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Thanks jonsie, worked a treat problem solved cheers.

Message 4 of 5
616 Views

jonsie
Level 94: Supreme
  • 96289 Posts
  • 614 Topics
  • 7181 Solutions
Registered: