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calls, texts, data still not working

So i had my phone stolen, so they cancelled and block the previous sim, i got a second hand phone and got them to switch my number over to the new sim, call and texts wouldnt work, turns out it was blocked still because the guy at the shop didnt unbl...

brAtz386 by • Level 1: Joiner
  • 493 Views
  • 1 replies
  • 0 kudos

Resolved! iPhone IMEI blacklisted

My daughter just had her birthday and as all she would talk about was finally getting her own phone I rather stupidly bought a cosmetically damaged iPhone 13 pro max from someone on Facebook marketplace thinking it doesn't make any sense to pay full ...

Pixel 7 mobile data issues

I'm having issues using mobile data on my Pixel 7. It will just say 'no connection'. Coverage is fine etc. It will only work if I reset all my network settings, which erases all my previous WiFi connections so isn't ideal, it also stops working withi...

jp2612 by • Level 1: Joiner
  • 1009 Views
  • 2 replies
  • 0 kudos

Resolved! SMS over wifi

Hi does O2 now give SMS messaging over wifi, specifically for an iPhone 12? This is critical for me in moving back to O2. There are various old threads on the subject, but I can find nothing on the O2 website. It is critical for me given how much sec...

BK60 by • Level 1: Joiner
  • 605 Views
  • 3 replies
  • 0 kudos

Resolved! Claim

I need to claim my iphone insurance for damage

Karol65 by • Level 1: Joiner
  • 271 Views
  • 1 replies
  • 0 kudos

Resolved! Saving of login and password

Just joined O2 from Virgin mobile - few problems getting into my account website - so said yes to saving login and password. Now that I've managed to get to grips with my mobile account I'd like to change "save" to do not save and then can create a b...

Resolved! transfer from virgin mobile

My wife's account has been transferred to O2 from Virgin but it has my email address on it and I also have an account with O2 in my name. We can't access Lynne's account with the id and password supplied.

BrianA by • Level 1: Joiner
  • 588 Views
  • 1 replies
  • 0 kudos

O2 Stuck on Activating - Apple Watch Series 8

Hello, I recently purchased an Apple Watch series 8 and set up an O2 Data plan with it during the setup process. I was told it was normal to take longer than 24 hours to activate but it’s been quite a few days now and still absolutely no sign of acti...

Blu3 by • Level 1: Joiner
  • 2350 Views
  • 7 replies
  • 0 kudos

Transfer old nunber

Please can someone help! Been trying for a week to get my old number transferred to o2, filled in online form myself twice and spoke to customer services in Friday who also did it but it still hasn’t worked.

lisaB3 by • Level 1: Joiner
  • 1566 Views
  • 7 replies
  • 0 kudos

Resolved! Sony Xperia IV faulty

Hello, I want to inform you that the Sony Xperia IV is faulty, I am having serious issues trying to use it as a phone. The receiver cannot hear me at all well. I have seen this is an issue online, many people are concerned about it. what are you doin...

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