Tech Support
Do you have a technical issue? Ask our community members for help and support.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

Screenshot_20231007-210417.png Screenshot_20231008-031712.png Screenshot_20231001-031921.png Screenshot_20231007-113140.png
Grammo by Level 1: Joiner
  • 2947 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5047 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15837 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8059 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7446 Views
  • 6 replies
  • 0 kudos

Resolved! Safesearch

I want to turn off safesearch parental lock, I am 60plus years of age, children all grown up and gone away ?

DJK by Level 1: Joiner
  • 362 Views
  • 1 replies
  • 0 kudos

Resolved! silent calls

Hi , I seem to be receiving lots of silent calls. I don't hear the mobile ring and no message left. Just indication of missed call. The last few days, 07802 230426, 07802 288553, 07806 491735, 07497 004913 . When I have rang the numbers I get message...

Phoenix52 by Level 1: Joiner
  • 453 Views
  • 2 replies
  • 0 kudos

Resolved! Mobile data on iwatch not working

I’ve had an iwatch 8 for about a month no problems at all apart from today when i tried to activate my mobile data and it won’t turn on, it says no sim and no connection I’ve checked my o2 app and my plan is active with enough data etc so everything ...

Roberto81 by Level 1: Joiner
  • 289 Views
  • 1 replies
  • 0 kudos

Resolved! Upgrading Phone

Hi, So I am looking to upgrade my current phone Samsung Note 10 to the new Samsung Z Fold4, now when I go to upgrade I get hit with "Would you like a new sim?" I assume this is because my current phone uses a 4G sim and the new Fold is 5G. My worry i...

ChrisNI by Level 1: Joiner
  • 262 Views
  • 1 replies
  • 0 kudos

Error 106

Hi, I recently joined O2 and have been trying to set up a data plan on my Apple Watch. I keep seeing the error code 106 and am told to contact support. I have restarted both Watch and phone several times but have not had any success in fixing the iss...

NF1506 by Level 1: Joiner
  • 442 Views
  • 1 replies
  • 0 kudos

Resolved! My roaming is not working in Spain

I’m in Spain. I turned on my roaming. I received text messages from uk but I’m not able to make a phone call.please help

Rezraz by Level 1: Joiner
  • 11134 Views
  • 1 replies
  • 0 kudos

Resolved! Help with my phone number being transferred

Hi could someone please point me to the the right place or person I submitted my pac code to o2 on Friday morning last week 6th an I waited up until Tuesday 10th before rining customer service about it, the lad I spoke to said nothing had been submit...

Shaf by Level 1: Joiner
  • 394 Views
  • 3 replies
  • 0 kudos

Resolved! Calls diverted to wrong number

When my phone is either busy or out of signal, my friends and family have been diverted to a wrong number when they are trying to call me. How can I turn off the divert or correct the number???

Claim a Samsung Chromebook 4

Trying to claim my Samsung Chromebook 4 but where you need to add the retailer O2 isn't listed - nor is Telefonica. Who should go in here for an O2 purchase?

Markt67 by Level 1: Joiner
  • 3750 Views
  • 5 replies
  • 0 kudos

Not working still !o2 case ref INC000005592611

Dear engineers I'm at my absolute wits end now with this issue with my galaxy Samsung watch 5 Pro and your O2 network. I've wasted the best part of over 2 weeks trying to get someone technical to diagnose the problem with O2 network and getting zero ...

Ahextall by Level 1: Joiner
  • 1986 Views
  • 7 replies
  • 0 kudos