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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 0 replies
  • 13 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 6 replies
  • 0 kudos

Resolved! International Calls

Hi How do I make international calls from UK. My phone keeps telling me calling barring is on, when it isnt.I need to receive a really important call on next Monday.Many thanks

BOPSY by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Pac code number transfer

Hi there! I have recently upgraded my phone and changed network from EE to O2. When i ordered the phone i entered the pac code to keep my old number. I did this on friday night, when can i expect my number to transfer to the new phone? Thanks! Beth

Beth_mill by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Change of address

My phone screen smashed yesterday, I cannot access anything on my phone at all as my screen is green. I’m in the process of getting a new phone but I moved house 3 days ago and need to have a new phone delivered to this new address but I can’t change...

Courtneyj by Level 1: Joiner
  • 1 replies
  • 0 kudos


For a while now my network (4G) hasn’t been working it’s been shocking. I’ve followed everything I’m meant to do and done the network check and it is bad in my area but I’m paying for it and my service is absolutely terrible I can’t even use my 4g in...


Got my new upgrade iPhone 11 did the set up fine but now it says my passcode is incorrect and I keep getting locked out. What do I do?

Resolved! Activating Sim second contract

Please help. I don’t know what I amdoing. I have o2 business account pay monthly and have taken out a second handset and sim. I have put the SIM card in the phone and transferred everything over as it’s iPhone to iPhone and there’s no signal or nothi...

Shinto1 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Problem swapping sim

I am trying to swap TalkTall sim for an O2 one I received in the post after arranging a new contract by phone. I am trying to follow the instructions on, but when I reach the point when O2 should send me a verification code nothing...

CJW1 by Level 1: Joiner
  • 1 replies
  • 0 kudos