New customer recharged £10 but can't call or text

[pmoh]

New customer recharged £10 but can't call or text. I signed in to rollover bundle etc. Options I am unsure byt all credit is gone without one call or text. Why is this so? I need assistance to reverse options mistakingly selected for my credit to all be inaccessible.

[pgn]

Pay As You Go: Introducing "Rolling Plans" is only workable using a credit or debit card, @pmoh - if you need to go back to a Big Bundle you can but you may need to contact O2's Social Media team to confirm - either link just below will work, reply after 8am though, so persist!

[MI5]

@pmoh 

Your credit is exchanged for allowances and O2 no longer do a purely crediot based PAYG system anymore.

Your call and text allowances are for standard UK mobile and landline numbers only/

Guide: Your Allowances - what is and isn't included 

https://www.o2.co.uk/help/products-and-services/pay-as-you-go/big-bundles

If you want a credit based system using the O2 network, you need to look at www.giffgaff.com