NOT RECEIVING TEXT/SMS AFTER PORTING TO O2

[Benson]

Hi,

it’s been 5days since I ported from my previously used network lycamobile to O2 network. I can make and receive calls, send text but I do not receive text and iMessage is not working.

I’m unable to get verification codes to allow me do important transactions and this is crashing up things for me seriously. I have contacted O2 severally and yet they keep telling me the issue has been escalated but without solution till today. It’s just as if I made the greatest mistake of my life in porting to O2. Please I need your help urgently . Debts are pilling up on me right now as I can’t do transactions that require me to use verification codes to login and get OTP. Save a life now pls…

[O2Sarah-]

Good morning @AjayMis199 I will send you a private message so we can check your account 😊

[LizStanton]

Hi

I ported my number in from EE to O2 on 8th March. Text messages are not always being received, preventing me from setting up new apps that use text messaging as a form of multi factor authentication. It appears to be SMS from non o2 numbers that are not working - O2 ones seem to be getting through.

As with others, my O2 online account shows the correct number, my iPhone is correctly registered and displays the correct phone number, I have tried multiple troubleshooting tips, such as reboots, resets, power cycles, airplane mode, trying the SIM card in another device etc, nothing my side resolves the issue so it certainly appears to be a network issue as many others are also experiencing the same problems.

I have iMessage/Facetime issues too - Activation error messages. 

Please help - this is really having an impact especially banking etc! Thank you 🙂

Liz

@O2Lisa @O2Sarah 

[pgn]

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@LizStanton wrote:

Hi

I ported my number in from EE to O2 on 8th March. Text messages are not always being received, preventing me from setting up new apps that use text messaging as a form of multi factor authentication. It appears to be SMS from non o2 numbers that are not working - O2 ones seem to be getting through.

As with others, my O2 online account shows the correct number, my iPhone is correctly registered and displays the correct phone number, I have tried multiple troubleshooting tips, such as reboots, resets, power cycles, airplane mode, trying the SIM card in another device etc, nothing my side resolves the issue so it certainly appears to be a network issue as many others are also experiencing the same problems.

I have iMessage/Facetime issues too - Activation error messages. 

Please help - this is really having an impact especially banking etc! Thank you 🙂

Liz

@O2Lisa @O2Sarah 

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@O2Emma is on now, @LizStanton - watch out for a message asking for more info. Good luck!

[O2Emma]

Hi @pgn I will pick this up thanks.

Hi @LizStanton I will send you a private message to look into this for you .

[Ljpr]

Hi, I'm having the exact same issue. Ported from Vodafone in may, and have not been able to receive texts for over a month now. Would it be possible for someone to contact me about it?  @O2Emma 

[O2Emma]

Hi @Ljpr I will send you a private message to look into it for you.

[Bilbomacuser]

I’m having the same issue. Not receiving authentication codes - everything else has been working for 4 days. 

[madasaf1sh]

@Bilbomacuser 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here, and nor is there any o2 support on these forums anymore, you will need to send them a message on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG), or you can call 202 from your o2 phone

[Bilbomacuser]

I’ve tried using the message system in the o2 app the last two evenings but haven’t had any response.  Not going to do it on social media. 

[madasaf1sh]

Unless you call up, you will have a wait call them tomorrow on 202 from your o2 phone or 0344 809 0202 from any other phone they open at 8am @Bilbomacuser