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Can't receive text or calls, so can't authenticate with My O2, so can't activate ESIM

SamanthaD23
Level 1: Joiner
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I recently changed my tariff and selected 'ESIM', until it's activated I can't receive calls or texts

To activate ESIM, I have to log into MyO2

To do that, they send a security code via text

I'm not receiving texts until I activate my ESIM

- ad infinitum

 

Can anyone help me before I lose my mind, thanks

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MI5
Level 94: Supreme
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@SamanthaD23 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this or pop in store with photo ID.
Thanks

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I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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