Can't receive text or calls, so can't authenticate with My O2, so can't activate ESIM

[SamanthaD23]

I recently changed my tariff and selected 'ESIM', until it's activated I can't receive calls or texts

To activate ESIM, I have to log into MyO2

To do that, they send a security code via text

I'm not receiving texts until I activate my ESIM

- ad infinitum

Can anyone help me before I lose my mind, thanks

[MI5]

@SamanthaD23 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this or pop in store with photo ID.
Thanks

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