My O2 not working from PC

[SteveM1]

I have tried logging in to MyO2 from my PC several times today - all I get is a blank screen after entering my login details.

I have tried Chrome and Bing, I have cleared the cache and cookies. I have rebooted the PC. Nothing works.

On my iPad it works.

I am running Windows 10 with all the latest updates.

[MI5]

Not the same thread, it was this one also having the same issues Error 500 Page - O2 Community

Seems standard for O2 these days.

[SteveM1]

@MI5 @madasaf1sh 

Thanks for your help.

I've had feedback via Chat and was asked to clear cache and cookies and try the following link https://accounts.o2.co.uk/signin.

This was successful, but I don't know if it is a long term solution. If I get anymore feedback I will post the information from O2.

[SteveM1]

@MI5 @madasaf1sh 

Update to my previous post - unfortunately, in my case it was only successful the first time. I've tried again several times since, using the same procedure, with no success.

Sorry to raise your hopes!

[MI5]

You learn not to get too excited after being here a while @SteveM1 

[gmarkj]

Clear cache and cookies (or use incognito mode) but drop the singin part (so https://accounts.o2.co.uk)

That's the one I enter when trying to log in on the web @SteveM1 

[SteveM1]

@gmarkj 

Don't know what happened, I replied to your post not long after you posted but it seems to have got lost in the ether (or finger trouble).

Anyway, thanks for the suggestions;

I tried them all on Edge and Chrome - no difference, blank screen every time.

I have been trying chat from the phone app and have given up on that.

Thought I'd give Messenger a go after @MI5 gave me a list of other ways to contact O2. Posted the message at 1:00pm, it's now 4:15pm and it's not even been viewed...

[gmarkj]

No worries @SteveM1 

Someone did post earlier about a delay in getting a reply - guessing they are a little busy at the mo!

[Enlli]

Same here.

If I want the Web version it only works if I connect using the O2 network. 

Another network or WiFi I get a blank screen after logging in

[SteveM1]

@Enlli 

My problem is just with the PC and website. It works fine on my iPad.

I posted a question to O2 on Messenger 25 hours ago hoping for some feedback - it's still not been viewed!

[SteveM1]

Update on this problem.

Installed Firefox on my PC, exactly the same problem!

Now over 48 hours since I posted a support request on Messenger - it's still not been read and there has been no further response from the Chat I started on the My O2 app.

Had an insulting email from O2 asking if the help that the Community members had supplied had resolved the problem and to click Accept as Solution. The email had no way of saying no or reporting back to O2 Tech Support (🤣).

Does anybody from O2 Tech Support (or any department) actually read or use the Community forum/chats/help requests? I would guess not.

My service provider has a similar forum and moderators who monitor the chats etc, and if necessary escalate problems so they get resolved.