Solved: My O2 not working from PC

SteveM1 · ‎05-09-2023

I have tried logging in to MyO2 from my PC several times today - all I get is a blank screen after entering my login details.

I have tried Chrome and Bing, I have cleared the cache and cookies. I have rebooted the PC. Nothing works.

On my iPad it works.

I am running Windows 10 with all the latest updates.

MI5 · ‎08-09-2023

@SteveM1

We're asked to direct customers to the social media channels for support, however, how does this help customers @Dave-O2 if the messages don't even get read?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

madasaf1sh · ‎05-09-2023

@SteveM1

Edge and Chrome should work... as should Firefox etc..

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. if you send them a message on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG), or you can call 202 from your o2 phone

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iPhone 15 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

MI5 · ‎05-09-2023

@SteveM1

Have you tried incognito mode?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

SteveM1 · ‎05-09-2023

@madasaf1sh

Thanks for the info.

I should have said Edge, not Bing 🙄...

Nothing wrong with being a geek... we've all been there at some time.

SteveM1 · ‎05-09-2023

@MI5

Just tried your suggestion. Same result...

MI5 · ‎05-09-2023

@SteveM1

Someone else reporting the same issue today so I guess it's the trauma of contacting O2 needed to give your account a kick.

Guide: How to find help & contact O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

SteveM1 · ‎05-09-2023

@MI5

Thanks for the update. Good to know it's not just me (!).

I am on to O2 via chat on my phone - but, it's like pulling teeth - long, drawn out and painful...

MI5 · ‎05-09-2023

As expected..... Good luck mate

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

madasaf1sh · ‎05-09-2023

@SteveM1

Just noticed something, go to https://mymobile.o2.co.uk and you should be able to login, if you are on the new billing platform it will be https://mymobile2.o2.co.uk

Has just noticed this with my Wifes Account, and then tried to login to mine, and it white screened...

It does seem to as flakey as hell

--
iPhone 15 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

MI5 · ‎05-09-2023

@SteveM1 has tried both already ? or maybe that was someone else earlier, but either way it didn't work.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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